| Title | : | The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations |
| Author | : | |
| Rating | : | |
| ISBN | : | 9780814431832 |
| Language | : | English |
| Format Type | : | Paperback |
| Number of Pages | : | 208 |
Richard S. Gallagher is my Yoda. He's made me a Jedi. If you only read one author to help your communication, it needs to be him.
